Yesterday it was brought to my attention that Premier, the makers of the Gentle Leader Headcollar, had a defect announcement on their website about specific Gentle Leaders purchased from August 2011 - May 10, 2012. I use Gentle Leaders all the time in my training and know many other reward based trainers that do as well, so I am assuming a lot of you out there reading this do too.
Below is the statement on the Premier website, it addresses how to check your Gentle Leader and what to do if it is defective. They will replace any defective equipment free of charge.
If you use a Gentle Leader on your dog that was purchased anytime within the dates listed above, be sure to check for this defect. If you are not sure or need help, call one of the numbers listed above depending on the type of customer you are.
Announcement about Gentle LeadersIt has come to our attention that specific Gentle Leader® Headcollars, sold from August 2011 – May 10, 2012, may have a defect in the quick release neck strap buckle, which causes an unintended release. The issue has been corrected. We recommend that all Gentle Leader Headcollars purchased during and prior to this period be inspected. We will replace any that contain the defect. We take this matter seriously and apologize for any inconvenience this may cause and appreciate your cooperation. Click on the appropriate link for a list of affected product, instructions on how to check your MCP/ICP labels if you are a wholesale customer, and defect testing instructions - images and video are both available. If you have any questions or need to exchange a defective Gentle Leader Headcollar, please email us at firstname.lastname@example.org or follow one of the options below:
If you are a wholesale customer, call 800-933-5595 and press 1 for Sales.
If you are an end consumer, call 800-933-5595 and press 2 for Customer Care.